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FAQs


 

When will my box be delivered?

We box up your fruit & veg and deliver it throughout the day on Fridays & Saturdays depending on where you live (see below). We commence deliveries at 7am and usually finish before 18:00. If its earlier than 18:00, your box is likely to still be on the way. We will send you an email or a text when it's been delivered. We will leave your box on your doorstep or in the spot you specified upon checkout. If you haven't specified a safe & sheltered spot upon checkout, please email us at hello@wonkybox.nz with your instructions. 

Friday deliveries - Porirua, Tawa & Whitby

Saturday deliveries - The Hutt Valley & Wellington eastern suburbs.

 

You used to deliver over night! Why the change?

Click here to see our note on the change of our delivery schedule. We are hoping to return to this as our business grows! 

 

How do I amend my subscription?

(Skip, Change, Cancel)

Login to your account via our website. Click on ‘Manage Subscription’ in the bottom right hand corner. You should see your Wonky Box subscription on the following page - click on 'EDIT'. Here you can skip your next box, cancel subscription (at the bottom of the page) or amend your delivery schedule. 

You can cancel or skip a week (or multiple weeks) of your subscription at any time however ensure you do so before Wednesday as this is our cut off day for orders. Your subscription renews every Wednesday morning. This is when payment is made and your order is created so ensure you cancel before Wednesday if you do not wish to receive a box the following Saturday.

 

When will I be billed?

After you have subscribed and received your first box, you will then be billed every Wednesday morning. You can cancel or pause your subscription at any time however ensure you do so before Wednesday as this is our cut off day. If you cancel after Wednesday, you will still be charged and you will receive a box!

 

Do you deliver to my postcode?

We deliver to a growing number of postcodes in Wellington and The Hutt Valley. On 'The Box' page you can check to see if we deliver to you by entering your postcode before you add your box to the cart.

If we don't deliver to you, sign up to our Newsletter and we will let you know when we expand our delivery area. We are a growing business so it is just a matter of time!

 

Recycling

Your box that your fruit and veg come in is totally recyclable. Even the paper tape.

 

What do you do with your surplus fruit and vegetables?

Wonky is a ZERO food waste business! At the end of every week, when we have packed up the boxes we donate any leftover fruit and veggies to food banks around Wellington. Most of our surplus is given to Everybody Eats in the city centre who are on a mission to tackle food poverty, social isolation and food waste. 

 

My address has changed

To change your address login to your account via our website. Click on ‘View Addresses’ and you can edit your address on this page.

 

Most of my veg isn’t misshapen!

We rescue fruit and vegetables that would otherwise go to waste. This could be because they are Wonky but also because there is are too many, the produce is too big or too small or there are marks on skin. They still taste delicious but the main markets don’t want to stock them.

An example!

In 2020 Nelson regions experienced some really shoddy weather during a key month for kiwi fruit growing. A big hail storm wiped out millions of dollars of kiwifruit and apples leaving tiny holes on the produce that were still on the trees. The fruit was still perfectly edible but the main markets didn’t want to stock them on the shelves. 

 

COVID 19

Fruit and veg is considered safe within our health service. It has been reported that it is very unlikely that COVID-19 can be spread via packaging and food. Nonetheless, it is mandatory for all staff to wear sterile gloves when packing your box.

In the event of an outbreak and an increase in Level of Alert, we will do our best to continue delivering within local guidelines. However if we cannot get your box to you, you will be notified and you will not be charged.