If you’re having trouble with your login, please reach out to our wonderful professional produce problem solving team at hello@wonkybox.nz!
Changing your shipping address is a two-step process. Logged and head to the “Subscriptions” tab and click edit to the subscription you wish to amend. Scroll down to the delivery details where you can add or swap addresses to your heart's content. Please note this must be done before you are billed for the order, you’d like this change applied to. If there are any difficulties, our support team can also action this for you.
Log in to your account and navigate to the 'Profile’ tab. Click on ‘Account Info,’ where you can update your email in the box.
Login to your account and navigate to the 'Profile’ tab. Scroll down to password and you can update your password in the box provided.
You can manage marketing and communication from the customer portal. Log in to your account and navigate to the 'Profile’ tab. Scroll down to Marketing Preferences to manage whether you want to receive emails or TXT marketing from Wonky Box.
Swap boxes in the click of a button! Login to you account and navigate to the ‘Subscriptions’ tab. Choose the subscription you wish to amend and click ‘Swap Box’ button. Choose the box and frequency you wish to swap to and hit confirm. Your new box details will show in the subscriptions tab from now!
Cancellations can be actioned through your customer portal! In the “subscriptions” tab, you’ll find a “cancel subscription” button at the bottom of this page. If you have any difficulty with this, just contact our team via email and we’ll sort it out!
Skips can be actioned by logging into your customer portal. Just head to the “subscriptions” tab and click the “pause subscription” button. Then, just select a date and make sure to hit confirm! Alternatively, just flick our team an email! Please make sure to action any skips before your order amendment cut off.
Amend your frequency in a few clicks!
