Thank you for choosing Wonky! Our shipping policy is designed to ensure a smooth and transparent delivery process for our valued customers.
Delivery Address: We will deliver your orders to the address you provided when setting up your account or updating your address. Please note that delivery may not be available to all locations. We will inform you of delivery eligibility based on your postcode during the checkout process.
Delivery Instructions: It is your responsibility to provide appropriate delivery instructions through the designated box on the checkout page. This ensures our delivery team can fulfil your order accurately and efficiently.
Stolen or Damaged Deliveries: In the unfortunate event that your delivery is stolen or damaged after being left at your doorstep, Wonky does not accept liability. However, we may offer compensation at our discretion. Please contact us if you encounter such issues.
Refusal of Orders: We reserve the right to refuse orders from any customer, and considerations of delivery problems may contribute to such refusals.
Address Changes: Any changes to your address details must be made before the order cut off time, 4 days before your delivery. This ensures that your orders are delivered to the correct location.
Delivery Day Changes: While we strive to maintain your chosen delivery day, Wonky reserves the right to change it temporarily or permanently. In such cases, we will promptly notify you of any alterations.
Unforeseen Circumstances: If we are unable to deliver to you or experience delays due to reasons beyond our control, such as adverse weather conditions, strike actions, vehicle breakdowns, traffic congestion, or supplier failure, Wonky cannot accept liability for any resulting inconvenience or loss. We will inform you as soon as possible of any changes to the delivery time.
We appreciate your understanding and cooperation. If you have any questions or concerns regarding our shipping policy, feel free to contact us at .
