Last updated: 27 October 2026
This page summarises our refund policy. The full rules are in section 7 of our Terms of Service, which apply if anything here differs.
Something wrong with your order. If anything arrives that is not fresh, not as described, or damaged, email hello@wonkybox.nz within 48 hours of delivery, with your order details and a photo if you can. We will refund or credit the affected items, whichever you prefer. If a box is missing or badly damaged, we will replace it or refund it in full.
Change of mind. Our products are fresh and perishable, so we cannot take returns or give refunds if you change your mind. You can skip or cancel future deliveries any time before the cut-off (Sunday 10am for Thursday delivery, Monday 10am for Friday delivery).
Substitutions. If an item is unavailable, we swap it for something similar of equal or greater value.
Pre-orders. If we cannot supply a pre-order or one-off box, we will let you know and refund you in full.
Your legal rights. This policy is in addition to your rights under the Consumer Guarantees Act 1993, not instead of them.
If you are a grower, we would love to hear from you! Flick us an email via our contact form here