Last updated: 5th March, 2025
This Privacy Policy outlines how wonkybox.nz (“Wonky Box,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
1. Collecting Personal Information
When you visit wonkybox.nz, we collect certain information about your device, interactions with our site, and details necessary for processing purchases. Additional information may be collected if you contact us for customer support.
Device Information
Examples: Version of web browser, IP address, time zone, cookie information, viewed pages or products, search terms, and site interactions.
Purpose: To ensure the site functions correctly and to analyze usage trends.
Source: Collected automatically through cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processors Klaviyo, Google, and Meta for business purposes.
Order Information
Examples: Name, billing and shipping address, payment information (e.g., credit card numbers), email address, and phone number.
Purpose: To fulfill contracts, process payments, arrange delivery, provide invoices, and send relevant updates.
Source: Collected directly from you.
Disclosure: Shared with our processors Klaviyo and Stripe Payments for business purposes.
Customer Support Information
Examples: Name, email address, phone number, billing & shipping address (if provided).
Purpose: To provide customer support and respond to inquiries.
Source: Collected directly from you.
Disclosure: Shared with Gorgias for business purposes.
2. SMS & Mobile Messaging
By providing your phone number and opting in to receive SMS marketing messages, you consent to receive promotional messages, order updates, and cart reminders from Wonky Box. Message frequency may vary. Standard message and data rates may apply.
You can opt out of SMS communications at any time by replying “STOP.” For assistance, reply “HELP” or contact us at [email protected].
We respect your privacy and will not share your SMS opt-in data with third parties except as required for message delivery through our service provider Klaviyo.
3. Sharing Personal Information
We share Personal Information with service providers to facilitate our operations and fulfill contracts. This includes processors such as Klaviyo, Stripe Payments, Google, and Meta.
We may also disclose information to comply with legal obligations, such as court orders or regulatory requirements.
Klaviyo Compliance Disclaimer
“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
4. Using Personal Information
We use your Personal Information to:
• Provide and improve our services
• Process payments and fulfill orders
• Keep you informed about new products, promotions, and offers
• Detect fraudulent activity and enhance security
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience. These include:
• Functional Cookies – Essential for site navigation and user preferences.
• Performance Cookies – Help us understand site usage and optimise performance.
• Advertising Cookies – Used for targeted marketing (e.g., retargeting ads).
• Social Media/Content Cookies – Allow interaction with external social networks and platforms.
Cart Reminder Tracking (Klaviyo Compliance)
“Wonky Box uses cookies to track items added to your shopping cart, including when you abandon your cart. This data is used to determine when to send cart reminder messages via SMS.”
You can manage cookie preferences through your browser settings.
6. Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, we securely delete or anonymise it.
7. Your Rights
Depending on your location, you may have the following rights regarding your Personal Information:
• Access & Correction – Request a copy of your data or correct inaccuracies.
• Data Deletion – Request deletion of your Personal Information (subject to legal retention requirements).
• Opt-Out of Marketing – Unsubscribe from email and SMS marketing at any time.
• Restrict Processing – Request limitations on how we use your data.
To exercise any of these rights, contact us at [email protected].
8. Security of Your Information
We take reasonable security measures to protect your data, including encryption and secure payment processing. However, no online transaction is 100% secure, and we cannot guarantee absolute protection.
9. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.
10. Contact Us
For privacy-related inquiries or complaints, please contact us at:
Email: [email protected]
