At Wonky, we celebrate the 'too big,' 'too small,' and 'too ugly,' but one thing we promise is unwavering freshness for our customers. Our team handpicks and packs Wonky Boxes along a packing line, ensuring the utmost care. On the rare occasion that something ends up in a box that shouldn't be there, we're committed to keeping you satisfied without leaving you out of pocket.
Our Guarantee:
- Compensation Options: If you receive produce that doesn't meet our freshness standards, we'll compensate you. You can choose between in-store credit for your next box or a refund.
- Learning from Mistakes: We value transparency and continuous improvement. Pictures are always helpful for us to learn from our mistakes. Share your feedback by contacting us here, including your order number and a brief description of the issue, along with a picture.
