Freshness Guarantee

Last updated: 27 October 2026

We celebrate the too big, too small and odd-shaped, but everything we send should arrive fresh and good to eat. Our team packs every box by hand, and on the rare occasion something is not right, we will fix it.

Our guarantee.

• Tell us within 48 hours. Email hello@wonkybox.nz within 48 hours of delivery with your order details and a short description. A photo helps us find and fix the problem.
• Your choice of remedy. We will refund the affected items or add credit to your account, whichever you prefer.
• Bigger problems. If a box is missing or badly damaged, we will replace it or refund it in full.

This guarantee covers our produce, meat, flowers and add-ons. It is in addition to your rights under the Consumer Guarantees Act 1993. The full rules are in section 7 of our Terms of Service.