Last Updated: 5th March, 2025
This website is operated by Wonky Box (“Wonky,” “we,” “us,” or “our”). By accessing our website (www.wonkybox.nz) and purchasing from us, you agree to these Terms of Service (“Terms”). These Terms apply to all users, including browsers, customers, and contributors.
By using our website or services, you accept these Terms. If you do not agree, please do not use our website or services.
We reserve the right to update these Terms at any time. Continued use of our website or services after updates means you accept the changes.
1. Online Store Terms
By using our site, you confirm that you are at least the age of majority in your jurisdiction or have provided consent for a minor dependent to use this site. You may not use our products for illegal or unauthorised purposes. Any violation of these Terms may result in termination of service.
2. General Conditions
We reserve the right to refuse service to anyone at any time. Your content (excluding credit card details) may be transferred unencrypted across networks. You agree not to reproduce, copy, or exploit any part of our service without express permission. All purchases are subject to availability, and we reserve the right to modify or discontinue products without notice.
3. Accuracy of Information
We strive to ensure all information on our site is accurate, but we do not guarantee completeness or timeliness. Any reliance on the material is at your own risk. We may modify site content at any time.
4. Product & Service Changes
Prices and product availability are subject to change without notice. Due to the seasonal nature of our produce, images on the site may not match the exact items you receive. If a particular item is unavailable, we may substitute it with a similar item of equal or greater value.
5. Billing & Account Information
We reserve the right to limit or cancel orders that appear to be placed by resellers or distributors. You must provide accurate billing and contact details and keep them up to date. If payment is declined or an issue arises with your account, we may suspend or cancel your order until the issue is resolved.
6. Mobile Messaging Terms
By opting into our SMS notifications, you consent to receive messages, including promotions and cart reminders. Message frequency may vary, and standard message and data rates apply. Opt-out by replying “STOP” at any time. For assistance, reply “HELP” or contact us at hello@wonkybox.nz. We respect your privacy - see our Privacy Policy for details.
7. Third-Party Tools & Links
We may provide access to third-party tools or links. We do not monitor these and are not responsible for their content or practices. Use them at your own risk. Any reliance on third-party content, materials, or websites linked on our site is at your own discretion. Wonky Box is not liable for any damages or losses related to third-party purchases or services.
8. Intellectual Property
All content, branding, images, and text on our website are owned by Wonky Box or licensed to us. You may not use, copy, or distribute any part of our branding without explicit written permission.
9. User Comments & Feedback
By submitting content (such as reviews or ideas), you grant us permission to edit, copy, and distribute it without obligation to compensate you. We reserve the right to remove comments that are unlawful, offensive, or violate third-party rights.
10. Personal Information & Privacy
Your submission of personal information is governed by our Privacy Policy. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Wonky Box uses cookies and similar tracking technologies to help keep track of items you place in your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
11. Errors, Inaccuracies & Omissions
We may occasionally have errors in pricing, descriptions, or promotions. We reserve the right to correct these errors and cancel affected orders.
12. Prohibited Uses
You are prohibited from using our site or services for unlawful purposes, spreading viruses or malicious code, collecting personal data without consent, or engaging in spamming, phishing, or similar activities. Violation of these terms may result in immediate termination of service.
13. Limitation of Liability
Wonky Box is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
14. Indemnification
You agree to indemnify and hold Wonky Box harmless from any claims arising from your violation of these Terms or applicable laws.
15. Severability
If any part of these Terms is found to be unlawful, the remainder will still be enforceable.
16. Termination
These Terms remain effective unless terminated by either party. You may terminate by ceasing to use our services. We may terminate your access without notice if you violate these Terms.
17. Governing Law
These Terms are governed by the laws of New Zealand.
18. Delivery Policy
We deliver only to eligible postcodes, as indicated during checkout. Your delivery day may change due to unforeseen circumstances (e.g., weather, strikes, or supplier issues). If your box is stolen or damaged after delivery, we are not liable, but may offer compensation at our discretion.
Order Cut-Off Deadlines
For Thursday deliveries: Changes must be made by Sunday at 10:00 AM.
For Friday deliveries: Changes must be made by Monday at 10:00 AM.
Changes made after these deadlines will not take effect until the following delivery cycle.
19. Refund & Cancellation Policy
Due to the perishable nature of our products, returns are not accepted. If you are unsatisfied with your order, please contact us promptly—we may offer a refund or credit on a case-by-case basis. Subscription cancellations or changes must be made before the published cut-off deadline to avoid charges.
20. Changes to Terms
We may update these Terms at any time. Continued use of our website or services constitutes acceptance of the updated Terms.
21. Contact Information
For questions about these Terms, contact us at hello@wonkybox.nz.
